Shipping & Return

Shipping policy

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven’t processed the order yet, we can make the change. 

We try to process orders within one business day (excluding Sat, Sun and holidays).

If you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days. To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.

 

Return policy

Please feel free to contact us if you see any issue.

All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from AzrHom. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Aosom. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.

If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. AzrHom may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 2-3 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.

Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment. All instances of returns from damaged or defective products are shipped back to AzrHom at AzrHom’s expense. All other returns are shipped back to a AzrHom at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to AzrHom and confirmed delivered to an our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to AzrHom. Please allow 2-3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.

Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.

Please allow 2-3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.